Did you know you can split a customer’s discussion into two or more separate discussions? Well, you can with our Split Discussion feature. The ability to split discussions can come in handy for a variety of reasons, from security maintenance to basic organization. Because let’s face it: people goof up and so do you.
Say User A writes in with a question which you believe contains private information, yet they’ve left the discussion as public. Between the time the discussion came in and the time it took for you to respond, User B comes along, experiencing a similar issue, and chimes in on this public discussion. You wouldn’t want User B seeing User A’s private information, so you could then split the discussion in two. User A gets answered in a separate discussion which would be made private, while User B gets answered in a new discussion, either public or private, depending upon the subject-voila! Split Discussions! Read more in our knowledge base article on Splitting Discussions.
Now for heartbeats. When you’re setting up your Tender, it’s a good idea to make sure your email delivery is up and running correctly. Heartbeats verify that email delivery to your Tender site is working. They’re enabled by default for new sites, but not everyone has them turned on. When enabled, Heartbeats help add more information to our health stats which help us diagnose problems faster when they come up. Help keep Tender healthy-start using heartbeats! Read more in our knowledge base article on Heartbeats.